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CALL CENTER INDUSTRIES
1. Healthcare & Insurance
Healthcare business process outsourcing, or simply Healthcare BPO means outsourced business activity or process that provides support (admin or otherwise) to medical institutions, staff, and organizations. Commonly outsourced activities include coding, billing services, transcription, etc.
Insurance companies frequently use outsourcing for different aspects of their operations ranging from business processes which include claims handling and underwriting to various other systems that reinforce those functions. Policy servicing is another area where immediate business benefits can be achieved.
2. Banking & Finance
Banking business process outsourcing or banking BPO is a highly specialized sourcing strategy used by banks and lending institutions to support the business acquisition and account servicing activities associated with the customer lending lifecycle.
Financial Process Outsourcing is the process in which an organization’s finance function is outsourced to a third-party service provider. By carrying out this, the organization can concentrate on the core competencies and priorities that help the organization achieve new heights
3. Information Tecnology
Information technology business process outsourcing, or IT BPO, is the outsourcing of IT processes from one business to another.
4. E-commerce
BPO SOLUTIONS. E-commerce websites are no longer mere digital catalogues or shopping carts. Businesses selling their products online need custom software systems that enable them to offer cross-channel, multi-tier and engaging experiences to their customers.
5. Government & Public Services
The growth and well-being of a state depend upon the availability of the natural resources and skilled human workforce. An aware and informed citizen has a responsibility to elect a progressive government, which should work in consonance with all tiers of government horizontally and vertically. This task is not easy but, with technological and call center outsourcing support, the government can do the expected and deliver gratifying results, anticipating the requirement of the common man.
BPOs in public sector specialize in the delivery of licensing, electronic tolling services, registrations, grant processing and adjudication and patient referral services. Acquerant, a company providing professional BPO services, is capable to handle the tasks within short period of time and with lower costs
6. Telecom
Telecom Business Process Outsourcing (BPO) Services. In order to retain a competitive edge in the dynamic telecommunications industry, organizations need to focus on catering to growing demand for connectivity, tackling security issues and innovating new offerings for the latest devices and technology paradigms.
7. Travel & Tourism
Travel & Tourism business process outsourcing (BPO) is the transfer of responsibility for a company’s travel-related operations to a third-party consultant firm. This type of BPO can encompass a range of projects that relate to travel, from the outsourcing of ticket reservation management to transportation logistics.
8. Luxury & Lifestyle
Luxury lifestyle marketing is the process of high-end brands forming a relationship with a targeted group on the basis of their shared values and interests. High-end brands use their products as a means of communicating and forging deep emotional connections with their consumers. Each brand has an identity.
9. Agriculture
Agriculture remains a major economic activity for many developing countries. In some countries in Africa, agriculture contributes up to 30 – 65% of the national Gross Domestic Product (GDP) –
1. However, agriculture remains mainly a subsistence undertaking in many countries with millions of farmers holding between 0.5 to 2 acres.
2. The high number of smallholders in the sector, geographical spread and limited national resources to support extension services results in limited or no access to relevant technical support.
10. Education
Educators and institutions are under pressure to make learning more affordable, flexible and convenient. That’s because in today’s challenging economic environment, education has never been more vital. Business process outsourcing (BPO) solutions can help you give students the best chance of success, retrain workers for more in-demand professions and help employees create more value. We can help you adopt our best advanced teaching and learning practices and use technology to its fullest potential.
CALL CENTER SERVICE
1. Data Entry Services
What is the process of data entry ?
Data entry is a technical skill that includes the process of entering data and updating information into an electronic service or database. An individual who enters data does so by directly inputting data into a company database with a computer, mouse, keyboard, scanner or other data entry tool.
2. Email & Chat Support
What is Email chat process in BPO ?
Chat support creates opportunity to answer customer’s questions instantly while they are browsing, facilitate their online experience for smoother navigation and grab them from dropping out. The chats can be either solving a product or service related query or request for a call back or selling a product or service.
3. Order Taking :- Billing, Tracking
What are billing process ?
Traditional BPO billing is for the number of hours worked and number of people employed on a project. The method is suitable for most outsourcing work as projects have a lot of variable factors and changes.
What is the purpose of tracking ?
Tracking Systems. The purpose of a tracking system is to determine the location or direction of a target on a near-continuous basis. An ideal tracking system would maintain contact and constantly update the target’s bearing, range and elevation.
4. Inbound Call Center Services
What is Inbound Process Call Center ?
The inbound process means handling incoming calls, whereas, in the outbound process, the service reps make outgoing calls to potential customers. The inbound service aims to retain customers, and in the outbound process, the objective is to attract more and more customers.
5. Outbound Call Center Services
What is Outbound Process Call Center ?
Outbound calling means outgoing calls made by agents (or sales representatives) for sales, follow-ups,renewal reminders,Marketing Research,Updating contact lists,Surveys outreach,Customer notifications etc..
6. Back Office Services
What is Back office Process ?
Back-office functions include inbound & outbound call centers, payroll services, accounting support, quality assurance, data entry, data processing, data management, AI training, and software development. Recently, content moderation and social media management have come to the fore.
What can NOJVII do for you ?
Best Return On Your Investment
- Proven, streamlined transition process
- Startup to full production in 30 days
- Delight your customer and your boss
Fundamentals For Your Program
- 24/7/365 Coverage
- Startup to full production in 30 days Domestic agents with cometitive pricing
- Scale and flexibility to speak your lanugage to ALL Customer
An Extension Of Your Customer Service
- Real time reporting
- Real time training
- Delight your customer and your boss Mirror YOUR best practices
- Customized programs to match your customer’s needs